Delivery Assurance Services

The complexity of large scale market transformation programs requires strategic discipline and governance.  Given the unique nature of the wholesale energy industry and the business process integration challenges that arise within market transformation implementations, the program leadership team is regularly faced with gaps between day to day tactical execution and the overarching strategic delivery plan.  This is where we can help. Our Delivery Assurance Services provide insight to program leadership using proven methodologies and experience from similar large scale initiatives that span from program inception through post go-live support operations. Smart PMO Delivery Assurance Services include the following:

Independent Program Advisory

• Develops Success Roadmap defining critical success factors and measurements.

 • Advisors to executive sponsor and program leadership with market transformation program experience.

  • Allows rapid development of your staff’s skills to manage complexities of vendor & program management.

• Provides Preformed templates for reviews.

 • Provides Internal Communications Infrastructure and processes.

• Avoids the conflict of interest that arises when single source consulting entities also own monitoring their own performance.

Procurement Strategy Guidance

• Advises on key procurement decisions such as RFP or Single Source?

• Presents pros & cons covering product and services procurement.

 • Offers experienced commentary and guidance and advice on each procurement scenario.  

RFP Oversight Mitigation

• Provides advice on mandatory RFP content and structure.

 • Advises on what should not be included in vendor RFP’s

• Provides guidance on how RFP’s should  be fairly assessed.

• Why is the RFP the first part of testing?

• Provides strategies and process for RFP variance /conflict resolution.

• Identifies RFP publication Pre-requisites, including process and procedures.

Budget Review

• Brings a truly independent evaluation and input into your budgeting process.

 • Mitigate risk through independent review of existing budgets.

 • Independent analysis and commentary on vendor presented budgets.

 • Identifies the trademark signatures of an unrealistic budget.

 • Identifies the most likely items to overrun budget including unidentified items.  

Organizational Transformation and Operational Readiness

• Provides clear definition of organizational/process impacts of new markets

. • Mitigates risk by supplementing experience of your team.

 • Identifies and advises the real world pressures on employees that  Market Transformation programs impose.

• Management and HR strategies to motivate and operate successfully.